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Buying & Refunds
TackTackRoom Buyer Protection TackTackRoom will issue a full refund if your item is never shipped , arrives damaged , or arrives not as described . Rule 1 — Keep All Communication on TackTac
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The funds in your Seller Dashboard will change status from 'Pending' to 'Available' once the buyer approves the sale. If there's no approval from the buyer, the funds will automatically beco
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TackTackRoom is not curated a marketplace. However, for a variety of reasons, we prohibit certain types of items from being listed on TackTackRoom. Some items present legal risks to our comm
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If you receive an item that is broken or not as advertised, it can be returned for a full refund. TackTackRoom can also issue a partial refund, as agreed upon between yourself and the seller
Read articlePolicies & Legal
Exciting Terms & Conditions... You are entering into this Agreement with Flying Change Media LLC ("tacktack," "we," "us," and/or "our"). When you (individually, or the entity that you repres
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Returns, disputes, delivery, and buyer protection.
In the event that a buyer receives an item that is broken or not as advertised, it can be returned for a full refund. TackTackRoom can also issue a partial refund, as agreed upon between the
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TackTackRoom Buyer Protection TackTackRoom will issue a full refund if your item is never shipped , arrives damaged , or arrives not as described . Rule 1 — Keep All Communication on TackTac
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How Do Refunds Work on TackTack? When a buyer purchases an item on TackTack, the payment goes into escrow . This means the funds are held securely by TackTack— not by the buyer and not by th
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There are several ways an order can be canceled on TackTack—either automatically by the system or manually by the buyer. 1. Automatic Cancellations Not Accepted Within 3 Days If the seller d
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If you receive an item that is broken or not as advertised, it can be returned for a full refund. TackTackRoom can also issue a partial refund, as agreed upon between yourself and the seller
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Sellers must contact hello@tacktack.co to initiate a refund.
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On TackTack, most “refunds” are not actual refunds—because we only authorize your payment when you place an order. How Payment Works When you place an order, your bank shows a temporary auth
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How Long Does Shipping Take on TackTack? Shipping time on TackTack depends on two steps: 1) How fast the seller ships and 2) How long the carrier takes to deliver. 1. Seller Shipping Time Se
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Seller covers the cost of shipping and must add the tracking number to capture the customer payment and keep the order processing. Upon making a sale. Both the buyer and seller will be able
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Trial for saddle PLEASE NOTE A trial period is available for customers to ensure that the saddle is an appropriate fit, only if the seller chooses "Accept return" when they list their saddle
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A Safe and Easy Way to Find the Right Saddle Selecting the perfect saddle is an integral part of your riding journey, and we've designed our 5 day Free Trial option to help you do just that,
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First message the seller through your offer to see if the item has been sent. If the seller fails to respond or you’re concerned about the order, contact hello@tacktack.co
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Please check the tracking number on the order page. The shipping service will indicate the status of your shipping. If you still cannot locate the package, please call the shipping service's
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You will be provided a tracking number and a live tracking link on your order page when the seller clicks the shipping label to print. The majority of TackTackRoom sellers ship their orders
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Listings, shipping, fees, and seller responsibilities.
100%, yes! Please contact hello@tacktack.co to get started and helped! We can sync your shopify store to tacktack!
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Go to your listing from your product listing page and just mark it as sold. That's it!
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When Sellers list their item on tacktack, they can choose 2 options regarding shipping cost. Either they can offer free shipping to their customers or they can add a flat fee according to th
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We expect our sellers to ship an item within 3 days of the date of sale. The median TackTackRoom sale is shipped less than 2 days after the order has been placed. If the seller has not shipp
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TackTackRoom does not provide insurance for lost packages. BUT FOR VALUABLE ITEM, FOR INSTANCE HIGH END SADDLE, WE HIGHLY RECOMMEND YOU TO INSURE YOUR SHIPPING.
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We collect and hold the payment once a buyer purchases your item. The funds in your TackTackRoom Seller Dashboard move from "Pending" to "Available to cash out" as soon as the buyer has appr
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We put the onus on the seller to share every deficiency related to the product that they're selling. We do not consider it to be the buyer's obligation to inquire. If a saddle or tack have s
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It is your obligation to ship the item to the buyer who has already made a payment for your item. If you have been in negotiations with another user, we would advise telling them that you ha
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Every year, the United States IRS requires that Stripe provide a form called a 1099 K for each TackTackRoom account that meets all of the following criteria in the previous calendar year: Ac
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In the very rare scenario that a package is damaged (beyond repair) in transit, then the buyer will be issued a full refund pending confirmation from the shipping service that the packaging
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Buyers are usually looking for one of two things on TackTackRoom, great deals and unique gear. Pricing Buyers on TackTackRoom are always looking for a good deal. Price your items well to mak
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Anything and everything tack related to horse back riding sport whether it be brand new, used, or any condition in between. Everyone has gear lying around. Oftentimes, people are surprised w
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Anything and everything tack related to horse back riding sport whether it be brand new, used, or any condition in between. Everyone has gear lying around. Oftentimes, people are surprised w
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The seller doesn't get paid until you've received the item in its promised condition. If the buyer never ships, you will be refunded in full. Your payment is entirely protected!
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Cards, payouts, bank accounts, taxes, and identity checks.
Bank information can be edited in your Transaction Dashboard.
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The funds in your Seller Dashboard will change status from 'Pending' to 'Available' once the buyer approves the sale. If there's no approval from the buyer, the funds will automatically beco
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TackTackRoom uses Stripe to process payments and bank transfers securely. You can read more about Stripe here. Stripe requires that all "Stripe account representatives" be 18 or older. Any s
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Payout Timing & Failed Payouts Payouts are initiated 3 days after the order is marked as received or confirmed by the buyer . Once a payout is initiated, it generally takes an additional 2–3
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Yes. TackTackRoom uses Stripe to process payments and bank transfers securely. You can read more about Stripe here. Stripe is certified to PCI Service Provider Level 1. This is the most stri
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Per our relationship with Stripe, Seller Profiles must establish a country. Per Stripe, "The country must be the country the account holder resides in or that the business is legally establi
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You can purchase items on TackTackroom using any valid credit card or debit card, PayPal, and ApplePay. We accept Visa, Mastercard, American Express, Discover, JCD, Discover, and Diner’s Clu
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Verifying our users' identities is crucial to keeping buying and selling safe for everyone on the platform. This is standard bank industry protocol and may include linking your legal address
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For American Bank Accounts If you’re experiencing transfer failures, that means you’re entering invalid account and/or routing numbers. Please click “Edit Bank Account” on your Seller Dashbo
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Login, account status, support contacts, and eligibility.
hello@tacktack.co All customer support related issues must be handled via email. We do not take customer support related phone calls. We know the decision to omit phone support is unusual, b
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Please remove any removing items from you Tack Room, ship any outstanding shipments, cash out any remaining balance, and remove your payment info from your "Transaction" page. Once you've do
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You must be at least 13 and have the permission of a guardian to sell on TackTackRoom. Sellers under 18 should submit the legal name and date of birth of their legal guardian or parent.
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It's likely that your account was automatically restricted by our security bot because you were attempting to take communications/transactions off the platform. Keeping communications on pla
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It's likely that your account was automatically restricted by our security bot because you were attempting to take communications/transactions off the platform. Keeping communications on pla
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Marketplace rules, legal docs, prohibited items, and privacy.
The TackTack team works hard to build a community based on trust and respect. Please review the below for site expectations and guidelines. Be friendly and mindful of others TackTack is a fr
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Report listings We welcome intellectual property rights owners and their agents to notify TackTackRoom of alleged intellectual property infringements such as copyright and trademark concerns
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By voluntarily providing us with Personal Data, you are consenting to its collection, use and disclosure in accordance with this Privacy Policy. If you provide Personal Data, you acknowledge
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TackTackRoom is not curated a marketplace. However, for a variety of reasons, we prohibit certain types of items from being listed on TackTackRoom. Some items present legal risks to our comm
Read article
If you receive an item that is broken or not as advertised, it can be returned for a full refund. TackTackRoom can also issue a partial refund, as agreed upon between yourself and the seller
Read article
Exciting Terms & Conditions... You are entering into this Agreement with Flying Change Media LLC ("tacktack," "we," "us," and/or "our"). When you (individually, or the entity that you repres
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TackTackRoom does not manufacture, store, or inspect any of the items sold through our Services. TackTackRoom provides the venue; the items in our marketplaces are produced, listed, and sold
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