General Community Guidelines

The TackTack team works hard to build a community based on trust and respect. Please review the below for site expectations and guidelines.

Be friendly and mindful of others

TackTack is a friendly community where everyone should feel safe and comfortable. We ask our users to be respectful in their interactions with others so that we can maintain a healthy and happy environment for everyone to enjoy.

Please be yourself when engaging with other community members. Spam and excessive self-promotion are never received well by others, so please refrain from partaking in such behavior.

Do not hesitate to reach out to us

We want you to know that we are always here for you. Customer support is extremely important to us and we strive to go above and beyond for each of our community members. If you ever run into an issue, whether it's with an item that you purchased, or with another community member, please do not try to resolve the situation on your own. Reach out to us and we can help resolve the issue on your behalf. After all, that's what we're here for.

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Successful transactions

If a buyer purchases an item from your locker, you must complete the sale. This means, once the buyer has purchased your item “Buy Now” or once you’ve accepted their offer, you are expected to send the item they purchased. We understand that honest mistakes happen, but cancelled transactions create confusion and disappointment for your buyers. We expect that our community members be respectful of each other and fulfill their transactions with each other.

Being a trustworthy seller

One of the best things about TackTack is that listing is completely free. When creating a listing, please be honest in describing your item and disclose as much information as possible. Take care to be thorough and accurate about details such as the condition, fit, and original price and include photos that demonstrate condition when necessary. This way, buyers know exactly what it is that they are getting and the risk of a dispute is decreased.

Fast shipping

As a seller, you must ship the purchased item to your buyer and add the tracking number within 4 days after the order is placed. We expect all sellers to have items out no later than four days after the date of purchase. Most sellers ship within two days.

Being a good buyer

Great sellers always deserve quick payment. Therefore, as a buyer, you must confirm that you've received and reviewed your purchase within three days after delivery. If you do not do so within three days, the order will be accepted on your behalf automatically and the funds will be released to the seller.

Thorough communication

We strongly encourage that buyers and sellers thoroughly communicate before, during, and after each transaction. As a buyer, if you have questions about quality, condition, or fit that are not addressed in the listing, it's best to ask before purchasing the item so you know what you'll be receiving. As a seller, answering questions on your listings can lead to your next sale. It's also courteous to keep your buyer informed regarding the shipping status.

Bundling your items as a seller

The only thing better than selling something is selling multiple things! For this reason we encourage sellers to make use of bundling to make more money as sellers and save more as buyers. If a buyer wants to purchase several of your items and they only want to pay for shipping once, create one listing and adjust the shipping size accordingly!

Safety and Privacy

Do not post anything on TackTack that creates a privacy or security risk for anyone. This includes screenshots of private communications or personal information. Do not attempt to collect or give out personal information.

WHAT TackTack IS NOT FOR

Taking transactions or communications off the TackTack platform

Taking any part of a transaction, including discussion about details or negotiations, off TackTack is a violation of our rules. TackTack cannot protect transactions or uphold agreements that are not made through our platform. We ask that you do not share your email address, or any other personal information, on our platform and keep all transactions on TackTack.

Bullying and Harassment

We have a zero tolerance policy for content or conversation that is harmful, threatening, abusive, excessively violent, defamatory, libelous, invasive of another's privacy, or racially/ethnically hateful. Don't try to get around the block feature or otherwise attempt to communicate with someone who has asked you to stop. We kindly ask that you do not engage users who behave inappropriately. Instead, contact our support team about it right away and we would be happy to look further into the matter and take the appropriate actions.

Vulgarity and Obscenity

Keep it clean and do not post anything that is vulgar, pornographic in nature, or otherwise obscene.

Buyer's Remorse

If you purchase an item on TackTack, you are obligated to complete the transaction. However, we understand accidents do happen. Please contact the seller first to cancel a transaction and them contact the TackTack support team once you’ve got hold of the seller. We can take it from there.

Multiple Accounts

You may only have one active account on TackTack unless you have received written permission from the site admins.

PENALTIES

Should we find your account to be in violation of any of the above, we may send you an email or take permanent or temporary action on your account privileges.

Still have questions about what is permitted on TackTack? We'd love to hear from you. After all, we're here to help!

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