How do I cancel an order?

There are several ways an order can be canceled on TackTack—either automatically by the system or manually by the buyer.

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1. Automatic Cancellations

Not Accepted Within 3 Days

If the seller does not approve the order within 3 days, the system will automatically cancel it and release the payment authorization.

Accepted but Not Shipped Within 5 Days

If the seller accepts the order but does not ship it within 5 days of the order being placed, the order is automatically canceled

(unless the seller has already accessed the shipping label).

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2. Canceling the Order Yourself

You may cancel an order directly from your account as long as:

• The item has not been shipped, and
• The seller has not entered or uploaded tracking information.

To cancel:

1. Go to your Account
2. Open Orders
3. Select the order
4. Tap Cancel Order

If tracking has already been added, the order cannot be canceled.

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3. What Happens to Your Payment?

Because TackTack only authorizes your payment at checkout, a cancellation simply causes the pending authorization to disappear.

No refund is required since no funds were captured.